Technical support life cycle phases for Hardata products:
Standard Technical Support
Extended Technical Support
On line self-help Support
Standard Technical Support
This phase goes from the product launch to the market till the date when Hardata decides to discontinue that product. In this phase, telephone technical support enquiries are responded from Monday to Friday from 9 am to 6 pm (Argentina local time) and technical support is also provided by our web site.
Extended Technical Support
From the date when Hardata discontinues a product, the Extended Technical Support starts being in force for a year. In this phase, technical support enquiries are only replied through our web site.
On line self-help Support
When the Extended Technical Support comes to an end, Hardata provides technical support for five years through the web site, where the most frequent questions will be found, allowing you to clarify the enquiry by yourself.
Phase of technical support for each product
Product |
Estado |
Phase |
End of phase |
Dinesat Radio v8.0 |
Active |
Standard |
|
hdxRadio |
Active |
Standard |
|
hdxVideo |
Active |
Standard |
|
hdxIPlay |
Active |
Standard |
|
Dinesat 7 |
Active |
Extended |
Oct 30, 2007 |
Audys |
Discontinued Jan 13, 2004 |
Without support |
|
Dinesat 4.5 MP3 |
Discontinued Mar 27, 2002 |
Without support |
|
| Dinesat 4.5 |
Discontinued Jul 23, 2000 |
Without support |
|
Dinesat 4
|
Discontinued Jul 23, 2000 |
Without support |
|
Dinesys 3 |
Discontinued Jun 3, 1998 |
Without support |
|
If you have any doubt do not hesitate to contact Hardata by phone at +54 11 4300 3463, by e-mail to info@hardata.com or you may contact your local distributor. |
