Technical Support Policy
Technical support life cycle phases for Hardata products:
STANDARD TECHNICAL SUPPORT
This phase goes from the product launch to the market till the date when Hardata decides to discontinue that product. In this phase, telephone technical support enquiries are responded from Monday to Friday from 9 am to 6 pm (Argentina local time) and technical support is also provided by our web site.
EXTENDED TECHNICAL SUPPORT
From the date when Hardata discontinues a product, the Extended Technical Support starts being in force for a year. In this phase, technical support enquiries are only replied through our web site.
ON LINE SELF-HELP SUPPORT
When the Extended Technical Support comes to an end, Hardata provides technical support for five years through the web site, where the most frequent questions will be found, allowing you to clarify the enquiry by yourself.
Phase of technical support for each product
| Product | Estate | Support Phase | Biggining of phase | Ending of phase |
| Dinesat Radio 9 | Active | Standard | ||
| Hdx Radio 3 | Active | Standard | ||
| Hdx IPlay | Active | Standard | ||
| Hdx Video | Active | Standard | ||
| Dinesat Radio 8 | Active | Extended | Oct 1, 2010 | |
| Hdx Radio | Active | Extended | Oct 2, 2010 | |
| Hdx IPlay | Active | Extended | Oct 3, 2010 | |
| Dinesat 7 | Discontinued | Without support | Oct 30, 2010 | |
| Audys | Discontinued | Without support | Jan 13, 2004 | |
| Dinesat 4.5 MP3 | Discontinued | Without support | Mar 27, 2002 | |
| Dinesat 4.5 | Discontinued | Without support | Jul 23, 2000 | |
| Dinesat 4 | Discontinued | Without support | Jul 23, 2000 | |
| Dinesys 3 | Discontinued | Without support | Jul 03, 1998 |
If you have any doubt do not hesitate to contact Hardata by phone at +54 11 4650 3110, by e-mail to
tech
hardata.com or you may contact your local distributor.
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