TECHNICAL SUPPORT POLICY
There are several types of technical support available for HARDATA products:
Standars Technical Support
This phase starts at product launch and ends when the product is discontinued. Telephone technical support requests are answered from Monday to Friday, 9 a.m. to 6 p.m. (Argentina local time) and technical support is also provided through our web site.
Extended Technical Support
This begins on the date HARDATA discontinues a product, and lasts for a year. In this phase, technical support questions are only answered through our web site.
On Line Self-help Support
When the Extended Technical Support comes to an end, HARDATA provides technical support for five years through the web site, where answers to the most frequent asked questions are found.
Phase of technical support for each product
| Product | Estate | Support Phase | Ending of phase |
| HARDATA.TV | Active | Standard | |
| Dinesat Radio 9 | Active | Standard | |
| Hdx Radio 3 | Active | Standard | |
| Hdx IPlay 3 | Active | Standard | |
| Hdx Video | Active | Standard | |
| Dinesat Radio 8 | Discontinued | Without support | Jan 30, 2012 |
| Hdx Radio | Discontinued | Without support | Jan 30, 2012 |
| Hdx IPlay | Discontinued | Without support | Jan 30, 2012 |
| Dinesat 7 | Discontinued | Without support | Oct 30, 2010 |
| Audys | Discontinued | Without support | Jan 13, 2004 |
| Dinesat 4.5 MP3 | Discontinued | Without support | Mar 27, 2002 |
| Dinesat 4.5 | Discontinued | Without support | Jul 23, 2000 |
| Dinesat 4 | Discontinued | Without support | Jul 23, 2000 |
| Dinesys 3 | Discontinued | Without support | Jul 03, 1998 |
Please contact HARDATA by phone at +54 11 4650 3110, by e-mail at tech@hardata.com, or your local distributor.
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HARDATA Corp. reserves all intellectual and property rights and copyrights.